Post by revolter00 on Mar 2, 2006 16:29:14 GMT -2
* Your name? ___________________
* Your login name? ____________________
* The date? __/__/__
* The date the problem first occured if different? __/__/__
* Problem Severity:
Minor__ Minor__ Minor__ Minor__
* Which machine? ____________________
* Which area appears to be at fault?
Communications__ Disk__ Base Unit__
Network__ Keyboard__ Screen__
Mouse__ Everything__ Don't Know__
o Is it plugged in? Yes__ No__
o Is it switched on? Yes__ No__
o Has it been stolen? Yes__ No__
o Have you tried to fix it yourself? Yes__ No__
+ Have you made it worse? Yes__
o Have you read the manual? Yes__ No__
+ Are you sure you've read the manual? Yes__ No__
+ Are you absolutely certain you've read the manual? Yes__ No__
o Did you understand it? Yes__ No__
+ If `Yes' then why can't you fix it yourself?
_____________________________________________________________
o Is the equipment unexpectedly noisy? Yes__ No__
+ If `Yes' what sort of noise?
Grinding__ Rattling__
Whirring__ High pitched whine__
Sound of disk head scouring disk__
Strange, out of tune whistling or humming__
o Is there a smell of burning? Yes__ No__
+ If `Yes' is the equipment on fire? Yes__ No__
o Is the fault repeatable? Yes__ No__
o What were you doing (with the equipment) at the time the fault occurred? ______________________________________________________
+ If `nothing' explain why you were logged in. _______________________________________________________________
o Are you sure you aren't imagining the problem? Yes__ No__
o Do you have any independent witnesses of the problem? Yes__ No__
o Describe the problem.
_______________________________________________________________
o Now, describe the problem accurately.
_______________________________________________________________
o Speculate wildly about the cause of the problem.
_______________________________________________________________
_______________________________________________________________
o Can't you do something else, rather than bothering me? Yes__ No__
* Your login name? ____________________
* The date? __/__/__
* The date the problem first occured if different? __/__/__
* Problem Severity:
Minor__ Minor__ Minor__ Minor__
* Which machine? ____________________
* Which area appears to be at fault?
Communications__ Disk__ Base Unit__
Network__ Keyboard__ Screen__
Mouse__ Everything__ Don't Know__
o Is it plugged in? Yes__ No__
o Is it switched on? Yes__ No__
o Has it been stolen? Yes__ No__
o Have you tried to fix it yourself? Yes__ No__
+ Have you made it worse? Yes__
o Have you read the manual? Yes__ No__
+ Are you sure you've read the manual? Yes__ No__
+ Are you absolutely certain you've read the manual? Yes__ No__
o Did you understand it? Yes__ No__
+ If `Yes' then why can't you fix it yourself?
_____________________________________________________________
o Is the equipment unexpectedly noisy? Yes__ No__
+ If `Yes' what sort of noise?
Grinding__ Rattling__
Whirring__ High pitched whine__
Sound of disk head scouring disk__
Strange, out of tune whistling or humming__
o Is there a smell of burning? Yes__ No__
+ If `Yes' is the equipment on fire? Yes__ No__
o Is the fault repeatable? Yes__ No__
o What were you doing (with the equipment) at the time the fault occurred? ______________________________________________________
+ If `nothing' explain why you were logged in. _______________________________________________________________
o Are you sure you aren't imagining the problem? Yes__ No__
o Do you have any independent witnesses of the problem? Yes__ No__
o Describe the problem.
_______________________________________________________________
o Now, describe the problem accurately.
_______________________________________________________________
o Speculate wildly about the cause of the problem.
_______________________________________________________________
_______________________________________________________________
o Can't you do something else, rather than bothering me? Yes__ No__